FAQs

What should you do if the owner has not received the account activation email?

• Check whether the email from the "sigencloud" account was received in the Spam folder.

• If not, check whether the email address of the owner is correct. If the email address is incorrect, please set the email address and push the notification again.

What should you do if the owner account activation times out and cannot be operated?

Please push the account activation notification again and ask the owner to activate the account within 24 hours.

What should you do if you have a problem with creating new systems or other actions?

• Click "Service" → "Support" to get the contact information of your region.

• Please visit https://www.sigenergy.com and go to "Contact Us" →"Local Contacts" to get the contact information.

What should you do if you have not received emails (verification code or logs) from the system?

• Check whether the email from the "sigencloud" account was received in the Spam folder.

• Push the notification again.

What should you do if you want to disconnect WLAN when the communication mode changes from WLAN to FE?

1. Insert the network cable into the device.

2. On the "Home" screen, click the station name you want to set.

3. Click next to the station name and click "System Settings" → "Connectivity.”

4. Wait until "Ethernet" is connected, click "WLAN,” and then select any WLAN and enter an invalid password.

How do I connect a power sensor if the RS485_2 port of the inverter is faulty?

You can connect a power sensor to the RS485_1 port of the inverter. You must manually add a power sensor after the cable is properly connected.

When the RS485_1 port is connected to a power sensor, do not connect other devices simultaneously. Otherwise, the power control may be affected.

In grid connection scenarios, how can I quickly identify where SigenStor is installed?

You can light up the LED of SigenStor in the App and locate the SigenStor.

How do I reconnect the network when the device network connection is lost?

You can re-configure the network settings using a device hotspot in "Setting" → "Network Configure" or "Device Configure."

If you still cannot connect to the device hotspot, disconnect the AC circuit breaker and DC switch of the device, wait for the device indicator to go out, then turn on the AC circuit breaker and DC switch again, wait for 30 seconds, and then rescan the device QR code and configure the network according to the above steps.

How do I check whether the device is connected in parallel with other ones?

You can check this in "Setting" → "System Affiliation Lookup."

How to recharge the Sigen CommMod data when it is used up?

You can recharge the desired data plan by going to " "→ "Connectivity" on the power station homepage.