# Low SOC

The self-discharge characteristic of battery pack will cause power loss. If the equipment is not charged for a long time, it may be damaged due to overdischarge of power. When the battery is low, charge the equipment in time.Under normal circumstances, the equipment can charge itself according to the running condition. If the equipment cannot be charged, please contact your sales agent in time and deal with it within the specified time. If the battery capacity is lost or irreversible damage is caused due to the delay, the company will not be liable.

* When the battery power is greater than or equal to 10%, charge within 30 days
* When the battery power is less than or equal to 0% and less than 10%, charge within 7 days

Scenarios that may cause a charge failure (including but not limited to) :

* The PV side has no input, and the power grid side is powered off for a long time.
* The equipment is faulty.
* Parameters are not set correctly.
