# Downloading device logs

<div align="left"><img src="https://1165931685-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUbDQx7leHsTF4wXWth5S%2Fuploads%2Fgit-blob-3030b66d9131d47e8ff8bb27fd8589ffacb979e6%2Ftips.png?alt=media" alt="" width="169"></div>

<mark style="color:blue;">When a device fails, and the problem needs to be located, you can download device logs and send them to our technical personnel for analysis and troubleshooting.</mark>

<figure><img src="https://1165931685-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUbDQx7leHsTF4wXWth5S%2Fuploads%2Fgit-blob-839b8bd2b5985d34cd97ad0311fd0239e8f15e47%2FMSA1CM00111-%E6%97%A5%E5%BF%97%E4%B8%8B%E8%BD%BD.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>
